Refund Policy

1. Refund Eligibility

Refund Window: You are eligible to request a refund within 14 days of your purchase.

Purchase Types: Our service is available under three purchase models:

• Subscription Model: Monthly and yearly subscriptions.
• One-Time Purchase: Lifetime access.

2. Valid Refund Reasons

Refunds will be considered if you encounter any of the following issues:

• Technical Issues: The extension or analytics tool is not functioning as intended due to technical problems.
• Billing Errors: Mistakes in billing, such as being charged an incorrect amount.
• Service Outages: Extended service interruptions that significantly impact your ability to use the service.

3. Non-Refundable Scenarios

Refunds will not be provided for:

• A change of mind or lack of use after purchase.
• Partial usage of services where you have already benefited from a portion of the service.
• Misuse or violation of our terms of service.

4. External Influences and Update Delays

• Pinterest Platform Changes: As Pinterest may update or change their platform features, there may be instances where functionality is temporarily affected. We require up to 7 days to implement fixes in response to such changes.
• Approval Delays: After resolving issues, the updated version of our extension will be submitted to the Google Chrome Webstore. Approval from Google’s moderators may take up to 3 days. Refund requests will be evaluated in consideration of these external factors.

5. How to Request a Refund

To initiate a refund request:

• Contact Us: Email our support team at [email protected].
• Provide Details: Include a detailed description of the issue, whether it relates to technical problems, billing errors, or service outages.
• Verification: Once we receive your request, we will review and verify the reported issue. If approved, your refund will be processed using your original payment method.

6. Refund Process

• Processing Time: Once your refund request is validated, please allow us a reasonable period to process the refund.
• Communication: We will keep you informed throughout the refund process. Should you have any questions or need further assistance, do not hesitate to contact us at [email protected].

7. Contact Us

For any questions or concerns regarding this Refund Policy, please reach out via email at [email protected].