Refund Policy

1. The 14-Day Money-Back Guarantee

Every paid plan - Pro and Extended Pro, on monthly, annual or lifetime billing - comes with a 14-day money-back guarantee. If you are not satisfied, contact us within 14 days of your purchase and we will refund it in full. You do not need to justify the request.

2. How to Request a Refund

Email pin.analyzer@gmail.com from the address you used to buy, or include the email address on the order, and tell us the plan you bought. The order receipt from LemonSqueezy helps us find the purchase quickly, but it is not required.

3. How Refunds Are Paid

Purchases are processed by LemonSqueezy, which acts as merchant of record. Refunds are issued through LemonSqueezy back to the original payment method - we cannot send a refund to a different card or account. We will confirm by email once the refund has been issued. How long it then takes to appear on your statement is set by your bank or card issuer, not by us.

4. Renewals

Monthly and annual plans renew automatically. If a renewal charge catches you by surprise, contact us within 14 days of that charge and we will refund it and cancel the plan. Cancelling on its own stops the next renewal but does not refund the period you are already in.

5. After the 14 Days

Outside the guarantee window we do not offer refunds as a matter of course, but we will always look at the circumstances - particularly if a fault on our side stopped you using what you paid for. Write to us and explain what happened.

If we discontinue a paid plan, or terminate your access without cause, we refund the unused portion of any prepaid period, as set out in our Terms of Service.

6. Your Statutory Rights

Nothing in this policy limits any right of withdrawal, cancellation or refund you have under the consumer law that applies where you live. Where that law gives you more than this policy does, that law applies.

7. Fair Use of the Guarantee

The guarantee is meant for people deciding whether the product suits them. We may decline it where it is clearly being used to obtain the product repeatedly without paying - for example a pattern of buying and refunding the same plan.

8. Chargebacks

Please contact us before opening a dispute with your bank. A chargeback takes weeks and freezes the account while it runs; an email to us is usually resolved the same way, faster.

9. Contact Us

Questions about a refund or this policy:
Email: pin.analyzer@gmail.com